Alra
Industries/RetailFor retail and online stores

Every DM gets a reply,even at 10pm.

We build agents that answer questions about products, sizes, delivery and returns on Instagram, Facebook and WhatsApp, plus systems that invite opted-in customers back.

Free auditSee an example
Where it leaks

Where you lose time and deals

01

The same ten questions

Where's my package, do you have this size, how do I return it. Your website handles it; your DMs don't.

02

Evening questions go unanswered

Lots of questions arrive in the evening and at weekends, when nobody's working. A buyer without an answer buys elsewhere.

03

One-time buyers never come back

A customer buys once and never hears from you again, even though they opted in to updates.

The fix

What we automate for you

@yourbusiness Instagram22:47
22:47
AI22:47 · Seen ✓✓

DM agent

01

Answers questions about products, stock, delivery and returns in your tone. Everything else goes to you with context.

SMS Email3/3 sent
MNM. NovakQuote from Marchopted inReplied
SLSalon LeaInactive for 8 monthsopted inBooked
TKT. KranjcNever got a replyopted inReplied

Come-back invitations

02

Opted-in customers get a personal message at the right time, for example when a new collection lands.

Connected to your store

03

We connect the agent to your store so it can say where a package is and what's in stock, with no manual checking.

Demo

This is what it looks likewhen nobody's in the office

Pick a business and watch what happens when an enquiry comes in. Nobody on your team touches it.

Online storeInstagram DM
  1. +9 sReply sent
  2. +4 minCustomer opens the link
  3. +11 minOrder placed
Research

What the research saysabout response speed

Research on response speed, with the source under every number.

Calculator

What are slow repliescosting you?

Plug in your numbers. The estimate is conservative and based on the research above.

Revenue lost to slow replies
€868a month
€10,414 a year

Assumption: enquiries answered after more than an hour close 7 times less often (HBR, 2011). It's an estimate, not a promise.

Test my real reply time
How it works

From chaos to a systemthat runs without risk

We find the leak

We send you an enquiry like a customer would and measure how fast and how well you reply. Within 24 hours you get the result in hours and euros, even if you never work with us.

Week 1Free audit

We build it on your data

Your quote template, your past messages, your price list. You see it running on your own inbox before anything goes live.

Weeks 2–3See it before you pay

It runs, we watch it

We monitor it, fix what breaks and tune it as you grow.

OngoingOngoing support
FAQ

Frequently askedquestions

Your website is often covered. Your DMs on Instagram, Facebook and WhatsApp usually aren't, and that's where lots of questions arrive.

If we connect it to your store, yes. Then it can tell a customer where their package is without anyone on your team checking by hand.

Repeat-purchase messages only go to customers who opted in. We sign a data processing agreement with every store.

Database reactivation has free setup: you only cover SMS costs and an agreed share of the revenue from deals the campaign brings in. Enquiry replies, the DM agent, the quote generator and custom builds are a one-off setup plus a monthly fee based on volume. You get a fixed number after the free audit.

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